Program & service updates
The City Hall lobby is open for customer service from 10 a.m. until 3 p.m., Monday through Friday.
The second floor permit counter will be open for limited services only. Customer service staff will be available to help with questions, accept payments, and provide information about the permit process. However, planners and plans examiners will remain available by phone or email only. Customers can submit permit applications, revisions, and Payments through the City’s permit portal.
COVID-19 safety procedures are in place.
Most common City tasks can be done online. Find them all on our Online Services page.
The Olympia Center
The Olympia Center is open 8 a.m.-5 p.m., Monday through Friday. Room use is limited to recreation programs and community activity that meets the Phase 3 metrics in the Governor’s Roadmap to Recovery. Customer service is available by phone, 360.753.8380.
Residents can continue to register for recreational classes online or by phone by calling 360.753.8380.
Olympia Fire Department
The Olympia Fire Department business office is open from 10 a.m.-3 p.m., Monday through Friday for residents undertaking new construction or tenant improvements. Appointments can be scheduled for a fire inspection by calling, 360.753.8348.
Olympia Police Department
The Police Department customer service counter is open from 10 a.m. until 3 p.m., Monday through Friday. To minimize the number of people in the lobby and reduce the spread of the virus, the Department asks customers to please avoid bringing others into the lobby with them on their visit.
Release of property from the property room will continue to be on an appointment basis, scheduled through the Evidence Custodian.
City Council continues to meet, but the Council chambers are closed to the public. Council meetings are conducted remotely via Zoom and accommodate public comment. Visit our City Council page to register to attend.
Meetings are broadcast on Channel 3, and recordings of meetings can be found through the City’s online meeting management system.
Resources & assistance
Public Health Information
For the latest information, recommendations, and answers to specific questions about COVID-19, please visit the Thurston County Public Health website.
Rent Assistance & Tenant Protection
Rent assistance is available for qualifying Thurston County households impacted by COVID-19. Landlords and tenants can learn more about these programs by connecting directly with the Community Action Council of Lewis Mason Thurston Counties or Community Youth Services.
Olympia's Rental Housing Code establishes temporary protections for tenants who have fallen behind on their rent due to the COVID-19 pandemic. Get all of the details on our Tenant Protections page.
City of Olympia utility customers affected by the COVID-19 emergency can fill out a simple self-certification form to have their utility payments deferred for 60 days without interest or penalties. Complete the form...
Utilities will not be shut off for non-payment for anyone who cannot make payments due to the impacts of the coronavirus. The declaration will be in effect until July 31, 2021 (unless extended).
Business Assistance & Economic Recovery
Olympia businesses can defer their first quarter, 2020 Business & Occupation (B&O) tax filings and payments until July 31. Filings and taxes are normally due at the end of April.
PBIA ratepayers affected by the COVID-19 emergency can fill out a simple self-certification form to have their PBIA assessments deferred until December 18. Complete the form...
In addition, the City is joining our regional partners to address the economic impacts of COVID-19. Small businesses hit by the loss of revenue because of the coronavirus outbreak can find a list of resources on the Thurston Economic Development Center website.
The City has also entered into contracts with several local non-profits to bolster the community’s response to the coronavirus pandemic.
- $50,000 to the Thurston County COVID-19 Response Fund established by the United Way and the Community Foundation of South Puget Sound. The fund will help build the capacity of local nonprofit organizations to respond to the crisis. It will also help individuals and families who have been affected, such as hourly wage earners and those without access to sick leave and health benefits.
- $500,000 set aside for regional economic recovery work. Some of these funds have already gone to partners like the Olympia Downtown Alliance and Thurston County Chamber of Commerce to assist in directing businesses and their employees to support resources and assistance programs via the new website thurstonstrong.org.
Mental Health & Wellness
On June 11, the City Council's General Government Committee convened a Virtual Town Hall on mental health and wellness during the COVID-19 pandemic.