What relief is available?
The Governor’s essential services disconnection moratorium, Proclamation 20-23, expires September 30, 2021. To mitigate continuing hardships caused by the COVID-19 pandemic, the following customer assistance options are available:
Rent and utilities assistance
The Community Action Council of Lewis, Mason, and Thurston Counties may be able to help if you are having difficulty paying your rent or utilities because of financial hardship related to COVID-19. For more information, visit their website or call 1-800-878-5253.
City COVID relief assistance
The City of Olympia has limited relief funds available for past due utility amounts prior to September 30, 2021. Apply using the steps below:
- Fill-out the online Self-certification form.
- Upon completion of the form, accounts will be placed on a list for available assistance for delinquent utility accounts.
- All applicants will receive a confirmation email with additional information on or before October 31, 2021.
- Based on available funds, qualifying accounts (those with past due amounts prior to the September 30, 2021 date) may be considered based on the following priority:
- The date the customer completes the self-certification attestation form; and
- Until available funds have been exhausted.
Please do not contact the City to follow-up on available assistance.
Extended payment arrangements
You can apply for an extended payment arrangement for past due amounts prior to September 30, 2021. Apply using the following steps:
- Call Utility Billing at 360.753.8340.
- Those requiring a repayment schedule greater than 12 months will be assessed on a case-by-case basis.
- Customers who sign up for an extended payment arrangement will not have overdue amounts sent to collections agencies.
If an active customer does not sign up for an extended payment arrangement, qualifying delinquent balances will not be sent to collections agencies, credit bureaus, or reporting agencies until 150 days after the expiration of Proclamation 20-23.
Low-income utility assistance
The City offers two programs to assist utility customers facing financial hardship, Helping Neighbors and Lifeline Rates. Income limits apply. Get details on our Utility Assistance Programs page.
- The Department of Commerce - Low-Income Home Energy Assistance Program (LIHEAP): 360.725.2857
- Olympia Union Gospel Mission: 360.709.9725
- Sacred Heart: 360.923.0929
- St. Vincent De Paul: 360.352.7554
- Community Care Services: 360.352.3410
- The Salvation Army: 360.352.8596
- City Gates Ministries: 360.705.0291