Below the Sign In button, click on Reset Password. On the next page, enter your email address, answer the security question, and click on Reset Password. An email is sent with a link to reset your password. Once you click on the link, you are directed to a page where you can create a new password. Enter a new password, confirm the new password, and then log into your account. The link embedded in the password reset email expires after 72 hours. If the link has expired, resubmit your password reset request by clicking on Reset Password again.
Please be sure to check your spam/junk mail folders and add firstname.lastname@example.org to your "safe sender" list to make sure you get this e-mail. If you do not receive an e-mail, contact NEOGOV Customer Support at (877) 204-4442 and follow the prompts for "applicant" assistance.