Job Seeker - Frequently Asked Questions

Everything starts on our Job Opportunities page. There you will find job opportunities, an Online Employment Application Guide, and Online Help for Getting Started. Once you feel comfortable with the process the first thing you will need to do is create an account. REMEMBER to keep a record of your user name and password. You will need it to apply for other positions (including other agencies using NEOGOV) or to check the status of your application.

There are a number of ways to access City of Olympia's online hiring application.

  • Come to City Hall at 601 4th Avenue. Two kiosk computers are available Monday – Friday, 8:00am-5:00pm for accessing the City's online hiring system.
  • Use one of the public computers located at any Timberland Regional Libraries. Evening and weekend hours are available. View a listing of libraries and their hours.
  • Visit Thurston County Work Source at 1570 Irving St SW, Tumwater, WA 98512.
    Hours: Monday - Friday 8am-5pm

Yes, you must have an e-mail address to complete an online application. You can get a free e-mail account online at places like: Gmail, Hotmail, Yahoo! Mail. Please note we do not endorse any particular e-mail provider.

Once you have established your account, you may access it by clicking "Applicant Log‐in" located on the main City of Olympia Employment Opportunity page. You may check the status of your application(s), update your application(s), or create a new application, and view all jobs that you have applied for.

Yes.

If you are having issues with your login or have forgotten your password, use the 'forgot my password' link that is directly below the username/password login box. The system will generate an e-mail with that information. Please be sure to check your spam/junk mail folders and also add info@governmentjobs.com and info@neogov.com to your 'safe sender' list. If you still do not receive the e-mail notice, then contact NEOGOV Customer Support at (310) 426‐6304. or toll free at (888) NEOGOV1, and follow the prompts for 'applicant' assistance.

Below the Sign In button, click on Forgot Username. On the next page, enter your email address, answer the security question, and click Send Username. An email is sent with your username.

The email address that you enter must exactly match what appears on your profile. If it does not match, you may receive an error that User with that email was not found.

Please be sure to check your spam/junk mail folders and add info@governmentjobs.com to your "safe sender" list to make sure you get this e-mail. If you do not receive an e-mail, contact NEOGOV Customer Support at (877) 204-4442 and follow the prompts for "applicant" assistance.

Below the Sign In button, click on Reset Password. On the next page, enter your email address, answer the security question, and click on Reset Password. An email is sent with a link to reset your password. Once you click on the link, you are directed to a page where you can create a new password. Enter a new password, confirm the new password, and then log into your account. The link embedded in the password reset email expires after 72 hours. If the link has expired, resubmit your password reset request by clicking on Reset Password again.

Please be sure to check your spam/junk mail folders and add info@governmentjobs.com to your "safe sender" list to make sure you get this e-mail. If you do not receive an e-mail, contact NEOGOV Customer Support at (877) 204-4442 and follow the prompts for "applicant" assistance.

The system will automatically log you out if you do not press a key or click your mouse for 30 minutes. This is a precautionary measure to protect your identity and personal information. The system will warn you before it logs you out, but you should save your information frequently to avoid losing your entries and to stay logged into the system.

We update the Job Opportunities list with new jobs on an ongoing basis.
HINT: If you check your own e‐mail frequently, you can set up a Job Interest Subscription so you will receive e-mail notifications each time a job opens in a specific category that interests you.

No. We are only able to process applicant information submitted in response to a specific advertised vacancy. If you wish to receive e-mail notification when a job you are interested in becomes available, sign up for the Job Interest Subscription service.

No. The City of Olympia recruitment process is fully automated. Applicants must visit the City of Olympia Job Opportunities page to apply for city positions. Applications submitted via postal mail, e-mail, fax, or hand‐delivered will not be accepted.

No. A resume will not be accepted in lieu of an application.

The City of Olympia requires an application, however, Hiring Managers may ask for your resume as well.

You can copy and paste information from an existing document, but be sure to use plain text so we can read it easily. This means no fancy formatting, bullets or lines.

Each position will be posted with a specific deadline date to apply. All applications must be submitted by 11:59pm of that specificed day.

No.

Yes, you can apply for any position you are qualified for.