Lifeline Rate Program

The City of Olympia offers a customer assistance program on utilities services for customers who qualify as:

  • Low-income AND disabled, or
  • Low-income AND over age 62.

This rate applies to residential customers only. Lifeline Rates are 50% of the standard utility rate for Water, Solid Waste, Sewer, and Stormwater. Once you qualify for this program, the Lifeline Rate becomes effective on your next billing cycle.


Who is Eligible?

Eligible customers must meet the guidelines for low-income and disabled, or low-income and over the age of 62. For the purpose of our Lifeline Rate, low income is defined as 50% below the median family income for Thurston County.


Income Limits

Combined annual household income must be less than the amount listed below for the number of people per family:

  • 1 person in the family; no more than $27,200 per year
  • 2 people in the family; no more than $31,100 per year
  • 3 people in the family; no more than $35,000 per year
  • 4 people in the family; no more than $38,850 per year


Applying for the Program

Please attach the following items:

  • Proof of income. A copy of your tax return for the preceding calendar year must be provided. For residents who do not file an IRS tax return, you must provide documentation of all income.
  • Complete the Lifeline Rate Application
  • Mail the completed application and all required materials to:

    City of Olympia, Utility Billing
    PO Box 1967
    Olympia, WA 98507-1967



Contact City Utility Billing staff at or 360.753.8340.  Staff can mail or email you a Lifeline Rate Application.