Accessing Your Bill

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  • Accessing Your Bill
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What You Need Before You Start:

• Your account number. You must have your account number, which can be found at the top of your utility bill.
• Your street numerics (street address). This is your service address on your utility bill. It is located directly under your account number. Put in only your house number - NOT your street address. Click on the thumbnail right to see a example.
• Credit Card. We accept Visa and MasterCard.
• Web Browser Settings. You must have JavaScript enabled.

Features Available: 

• Make Payment: Pay on your account using your credit card. Just select Make Payment once you have accessed your account.
• Your payment history: Learn the status of your bill and what your payment history has been for the last 12 months.
• When your garbage and recycling is picked up: Not sure what days your cart is picked up? Look under the payment history section; it is customized to tell you what day your cart is picked up.
• Your water usage: Track your water usage. Just select the consumption option and check out your water usage for the past 14 months.
• Payment coupon: Lost your bill? You can download a payment coupon.

Your Security Is Important To Us:

All online payments are routed to a financial clearing house (Virtual Merchant) who will process your transaction to your card issuer (Visa, Mastercard or Discover). Virtual Merchant complies with Payment Card Industry (PCI) Data Security Standards. PCI is endorsed by both Visa and MasterCard, and has established and requires online security best practices. The City of Olympia does not have access to your credit card information.

Need More Information?

Contact Utility Billing Address: 900 Plum Street SE, Olympia, WA 98501
Hours: Monday thru Friday from 8:00 am to 5:00 pm.
Phone: 360.753.8340
Email: ASUtilityBilling@ci.olympia.wa.us