Disconnects - Reconnects

Scheduled Work - Regular Hours:

There is no charge for disconnect/reconnect services during business hours.  Call Public Works before 3:00 p.m., Monday through Friday for same day service:  360.753.8333, option 0.

After Hours Services:

Customers will be charged $110 for after hours non-emergency water service disconnects/reconnects.  Examples include:

  • Restoring service to delinquent accounts.
  • New service for tenants and/or owners moving into a residence.
  • You must call 360.753.8340 before 5:00 p.m. to restore service to delinquent accounts.


There is no charge for emergency shutoffs.  During normal business hours, call Public Works at 360.753.8333.  After 5:00 p.m., on weekends and on holidays, please call Emergency Dispatch at 360.753.8333. 

Have Other Questions? 

Contact Utility Billing:

  • Physical Address:  601 4th Ave E
  • Phone:  360.753.8340 (for customer service representative selection option 0)
  • Washington State Relay Service for Hearing Impaired: 7-1-1 or 1.800.833.6384.
  • Hours:  Monday - Friday from 8:00 a.m. to 5:00 p.m. except City recognized holidays
  • Mailing Address:  P.O. Box 7966, Olympia, WA 98507-7966