Utility Billing

Start or Stop Service

• Call Utility Billing at 360.753.8340 >> Select option 0.
• Washington State Relay Service for Hearing Impaired: 7-1-1 or 1.800.833.6384.
• Hours: 8:00 a.m. - 5:00 p.m. - Monday - Friday, Except City recognized holidays.
• Important Notice: Starting March 1, 2011, customers will be charged $110 for after hours non-emergency water service disconnects/reconnects.  Learn more ....

Convenient Payment Options

• Payment Options 
• Automatic Payments
• Pay Online
• Automated Phone Payments >> 360.753.8340 - Select option 1.

Rate Information

Learn more about our rates.

Discounted Rates

The City of Olympia offers a Lifeline Rate on utilities services for customers who qualify as low-income and disabled, and low-income senior citizens.

Other Utility Information

For more information on a specific utility, please visit one of the links below.

• Water
• Garbage and Recycling
• Storm and Surface Water
• Wastewater

Have Other Questions?

Utility Billing

• Physical Address: 601 4th Avenue East - New City Hall
• Phone: 360.753.8340 (for customer service representative select "0")
• Washington State Relay Service for Hearing Impaired: 7-1-1 or 1.800.833.6384.
• Hours: Monday - Friday from 8:00 a.m. to 5:00 p.m. except City recognized holidays
• Mailing Address:  PO Box 7966, Olympia, WA 98507-7966