Utility Billing

Staff member working at computer

COVID-19 customer support programs 

Our goal is to provide a simple and effective financial relief program for residential and commercial customers affected by the public health emergency resulting from COVID-19.

The information below is in accordance with Governor Inslee's Proclamation 20-23.7 "Ratepayer Assistance and  Preservation of Essential Services" dated July 31, 2020 and effective through October 15, 2020 (or until extended).

  1. No water services will be severed.
  2. Penalties and interest will not be assessed.
  3. See online simple “Self Certification” program if your affected by the COVID-19 public health emergency. Customers that certify are provided with an automatic payment arrangement for their outstanding balance.
  4. Customers not affected continue paying their utility bill.
  5. Customers with special circumstances, please contact the Utility Billing Services at 360.753.8340.

What if I can't pay my City utility bill?

Please complete the Self Certification form to have your City utility payments deferred for 60 days without interest or penalties. This is also described in item 3 above.

How will I repay my deferred payments?

The City will offer Long-Term Payment Extension Plans upon expiration of the COVID-19 emergency proclamation. The City will post more details about this program as soon as possible.

Learn about the Lifeline Rate Program

You may qualify to receive a 50% discount on your City utility bill. The Lifeline Rate program is available all year, not just during the COVID-19 pandemic.

Contact Us

Business Hours

8 a.m. - 5 p.m., Monday - Friday, except City recognized holidays.

Regular hours services

There is no charge for disconnect/reconnect services during business hours. Call 360.753.8333 - option 0 before 3 p.m., Monday - Friday for same day service.

After hours services

Customers will be charged $110 for after hours, non-emergency water service disconnects/reconnects. Examples include:

  • Restoring service to delinquent accounts.
  • New service for tenants and/or owners moving into a residence.
  • You must call 360.753.8340 before 5 p.m. to restore service to delinquent accounts.

Emergencies

There is no charge for emergency shutoffs. Call 360.753.8333 anytime.

Payment Options

In person

While the COVID-19 emergency is ongoing, Utility Billing payment will not be accepted in person. Customers can pay their bills online (see link above), by mail (see below), or drop an envelope with check in the drop box located outside the City Hall lobby. Checks, money orders or cashier’s check only. Do not include cash.

By mail

To pay by mail, use the return envelope provided with your statement. We accept checks, money orders, and cashier's checks. Do not mail cash. We recommend mailing payments at least 7 business days before the due date. Mail to:

City of Olympia
P.O. Box 7966
Olympia, WA 98507

Rates

Questions?

Contact Utility Billing at 360.753.8340 or olyutilities@ci.olympia.wa.us.