Utility Billing

Fraudulent Utility Billing Calls

The City has heard from several residents who have received calls claiming to be from the City of Olympia Utilities Department. The calls include a pre-recorded phone-tree and hold music similar to the City’s actual phone system. The message claims that the resident’s water is about to be shut off and transfers to a live operator to make a payment.

If you receive a call like this DO NOT pay the caller - call 360.753.8340 during normal business hours to confirm your billing details.

Start or Stop Service

  • Call Utility Billing at 360.753.8340 >> Select option 0.
  • Washington State Relay Service for Hearing Impaired: 7-1-1 or 1.800.833.6384.
  • Hours: 8:00 a.m. - 5:00 p.m. - Monday - Friday, Except City recognized holidays.
  • Important Notice: Starting March 1, 2011, customers will be charged $110 for after hours non-emergency water service disconnects/reconnects.  Learn more ....

Convenient Payment Options


Rate Information

Learn more about our rates.

Discounted Rates

The City of Olympia offers a Lifeline Rate on utilities services for customers who qualify as low-income and disabled, and low-income senior citizens.


Other Utility Information

For more information on a specific utility, please visit one of the links below.


Have Other Questions?

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Utility Billing

  • Physical Address: 601 4th Avenue East - New City Hall
  • Phone: 360.753.8340 (for customer service representative select "0")
  • Washington State Relay Service for Hearing Impaired: 7-1-1 or 1.800.833.6384.
  • Hours: Monday - Friday from 8:00 a.m. to 5:00 p.m. except City recognized holidays
  • Mailing Address:  PO Box 7966, Olympia, WA 98507-7966