Utility Billing

COVID-19 Utilities Relief Program

City of Olympia utility customers affected by the COVID-19 emergency can fill out a simple self-certification form to have their utility payments deferred for 60 days without interest or penalties. Complete the form...

Staff member working at computer

Contact Us

Business Hours

8 a.m. - 5 p.m., Monday - Friday, except City recognized holidays.

Regular hours services

There is no charge for disconnect/reconnect services during business hours. Call 360.753.8333 - option 0 before 3 p.m., Monday - Friday for same day service.

After hours services

Customers will be charged $110 for after hours, non-emergency water service disconnects/reconnects. Examples include:

  • Restoring service to delinquent accounts.
  • New service for tenants and/or owners moving into a residence.
  • You must call 360.753.8340 before 5 p.m. to restore service to delinquent accounts.

Emergencies

There is no charge for emergency shutoffs. Call 360.753.8333 anytime.

Payment Options

In person

You can pay in person at Olympia City Hall, 601 4th Ave E. We accept checks, cash, credit cards (Visa, MasterCard, and Discover), debit cards (Visa and MasterCard), cashier's checks and money orders.

By mail

To pay by mail, use the return envelope provided with your statement. We accept checks, money orders, and cashier's checks. Please do not mail cash. We recommend mailing payments at least 7 business days before the due date.

Rates

Questions?

Contact Utility Billing at 360.753.8340 or olyutilities@ci.olympia.wa.us.

  • Submit a Service Request Online
  • Pay Online, Utility Bills
  • Discount Rates, Life Line Discount for Low Income, Disabled & Seniors

City Calendar

City Updates

  • COVID-19 Information

    For information about impacts to City operations, business resources, and more visit our COVID-19 Information page.

  • City buildings closed - Use online services

    All City buildings are closed to the public through at least April 10. You can take care of many of your most common needs on our Online Services page.

  • Utilities Relief Program

    City of Olympia utility customers affected by the COVID-19 emergency can fill out a simple self-certification form to have their utility payments deferred for 60 days without interest or penalties. Complete the form...

  • Council Meetings during COVID-19 Emergency

    The Olympia City Council will continue to meet during the COVID-19 emergency, but the Council Chamber will be closed to the public and no public comment will be taken at the meeting in order to comply with social distancing guidelines.

    How can I comment?

    A link to the Council agenda and meeting packet will be posted to Engage Olympia after 3 p.m. the Thursday before the meeting. Once posted, the public can comment on agenda items until noon on the Tuesday that Council meets.

  • Meetings

    Agendas and Minutes for City Council and most advisory committees.