Operations & Maintenance - Freezing Pipes

Take Protective Measures:

The best thing that you can do to prevent your pipes from freezing is to take protective measures. Here are some tips on how to save yourself a trip from the plumber:

  • Cover exterior house vents.
  • Unhook hoses and hose bibs.
  • Wrap or cover outside hose bibs/pipes. You can purchase covers at most home supply stores.
  • Insulate your water heater, if it is in the garage or an unheated part of the house.

Pipes Already Frozen?

If you suspect that your pipes have frozen, as you have no water, here are some steps to take:

  • Call Public Works at 360.753.8333. Staff will check to see if the problem is on your side or on the City's side of the meter. Let them know you suspect your pipes are frozen.
  • Have Your Water Turned Off. It is important to turn off your water BEFORE your pipes thaw. Do not attempt to turn off your water meter yourself, as you can damage the meter. Be aware that you will be charged the maintenance cost to repair the damage.
  • Find the Leak(s). Check your exposed pipes for leaks/cracks before thawing begins.
  • Thaw Your Pipes. After your water is turned off, open cabinets under the sink to allow the heat of the house in. This will help thaw the pipes.
  • Fix the Leak.
  • Call Us When Pipes Are Repaired. We will come back out, free of charge, to turn your water back on. We will also verify that you no longer have a leak.

Contacting Public Works:

  • Physical Address: 924 7th Ave. SE, Suite A
  • Mailing Address: PO Box 1967, Olympia, WA 98507
  • Download printer-friendly (PDF) directions to our office
  • Hours: Monday - Friday from 8:00 a.m. to 5:00 p.m.
  • Phone: 360.753.8588
  • Email: publicworks@ci.olympia.wa.us