Drinking Water

Utilities are Essential Services

We hope you and your family are staying safe and healthy at this difficult time. We want to assure you we are working hard to provide safe and reliable drinking water to your homes and businesses. During this time our staff are still conducting essential work, including collecting routine monitoring samples, monitoring the treatment, inspecting our facilities, reading meters, conducting important routine maintenance, and emergency repairs. We are asking you to please give our staff the space they need to conduct their work, by keeping at least 6 feet of distance. Please continue to allow our staff access to the water system by not blocking driveways or easements. Our operators need clear access to water system components such as valves, meters, and the pump house. Our staff is vital to keeping the water system operational. Thank you for your continued cooperation. If you have any questions or concerns, please contact us at 360.753.8333 or publicworks@ci.olympia.wa.us

Highlighted Program Information


Water Rates

  • Drinking Water Rates: Visit our rates page to learn about changes to your water bill.
  • Water Disconnect & Reconnect: Learn about the new fee for after hours NON-emergency turn on/off services.
  • Learn about the water surcharge (applies to customers that live outside the City limits and receive City water). Also learn about the agreement to annex which removes the surcharge.

Important Information


Call 8-1-1 (at least 2 full business days in advance) anytime you plan on digging more than 12 inches in depth, no matter the project or tools used. There may be underground utility lines in your yard. Utility locates are free for homeowners and can prevent damage to lines, property damage, and personal injury, and it's the law! (RCW.19.122)

Please take a minute to locate the City water meter that services your home or business. Make sure it is clear of debris and/or vegetation. We need access to take readings and perform routine maintenance - quick and easy access saves time and money.

Remember do not pile dirt, plant landscaping, or place pots or lawn ornaments on top of the meter box. Doing so not only makes access difficult, but may also damage the meter.

Suspect a leak or can't find your meter? Give Utility Billing a call at 360.753.8340. We would be happy to help.

Need to shut the water off at your home or business? Here are a few tips:

  • Do not access the meter box to shut off water, for assistance, call Utility Billing at 360.753.8340.
  • Need Your Water Turned Off Frequently? Consider installing a shut off valve after the City water meter. Then you can shut the water off yourself. No need to call ahead or wait.
  • Call Two Days in Advance: We will schedule someone to come out and turn your water off at no charge.
  • Have an emergency? We are here to help. Call Utility Billing at 360.753.8340, 8:00 a.m. to 5:00 p.m., Monday through Friday. For after hours emergencies, call 360.753.8333.
  • There is no charge for disconnect/reconnect services during business hours or for after-hours emergencies. There will be a $110 charge for any after-hours non-emergency disconnect/reconnect.

Have a high water bill?  Common household leaks can waste up to 10,000 gallons of water per year. Typical leaks include dripping faucets, worn toilet flappers and broken supply or irrigation lines.  Learn how to determine if you have a leak and how to repair it by visiting Home Water Works for tips and tutorials.