Drinking Water

Olympia's Drinking Water Supply

On May 15, 2015 Governor Jay Inslee declared a statewide drought emergency. Although the lack of snowpack is affecting drinking water supplies in certain areas of our state, Olympia’s water supply comes from groundwater. Even with rainfall slightly below average for aquifer recharge, our aquifer water levels are within normal ranges. Staff regularly monitors water levels in several wells and can change pumping operations as needed to adjust to any declines in area water levels.

We always encourage our customers to use their drinking water efficiently and offer a number of rebates and incentives through our Water Conservation Program. Visit our Conservation web page for details. Please do your part to reduce water waste.

The City of Olympia also has a Water Shortage Plan in the event of a drought that would affect our drinking water supplies; it can be viewed as Appendix 5-2 in the 2015-2020 Water System Plan.

For more information on our water supply, please contact Meliss Maxfield at 360.753.8202 or mmaxfiel@ci.olympia.wa.us 

Highlighted Program Information

Water Rates

  • Drinking Water Rates: Visit our rates page to learn about changes to your water bill.
  • Water Disconnect & Reconnect: Learn about the new fee for after hours NON-emergency turn on/off services.
  • Learn about the water surcharge (applies to customers that live outside the City limits and receive City water). Also learn about the agreement to annex which removes the surcharge.

Important Information

Call 8-1-1 (at least 2 full business days in advance) anytime you plan on digging more than 12 inches in depth, no matter the project or tools used. There may be underground utility lines in your yard. Utility locates are free for homeowners and can prevent damage to lines, property damage, and personal injury, and it's the law! (RCW.19.122)

Please take a minute to locate the City water meter that services your home or business. Make sure it is clear of debris and/or vegetation. We need access to take readings and perform routine maintenance - quick and easy access saves time and money.

Remember do not pile dirt, plant landscaping, or place pots or lawn ornaments on top of the meter box. Doing so not only makes access difficult, but may also damage the meter.

Suspect a leak or can't find your meter? Give Utility Billing a call at 360.753.8340. We would be happy to help.

Need to shut the water off at your home or business? Here are a few tips:

  • Do not access the meter box to shut off water, for assistance, call Utility Billing at 360.753.8340.
  • Need Your Water Turned Off Frequently? Consider installing a shut off valve after the City water meter. Then you can shut the water off yourself. No need to call ahead or wait.
  • Call Two Days in Advance: We will schedule someone to come out and turn your water off at no charge.
  • Have an emergency? We are here to help. Call Utility Billing at 360.753.8340, 8:00 a.m. to 5:00 p.m., Monday through Friday. For after hours emergencies, call 360.753.8333.
  • There is no charge for disconnect/reconnect services during business hours or for after-hours emergencies. There will be a $110 charge for any after-hours non-emergency disconnect/reconnect.