Fraudulent Utility Billing Calls
The City has heard from several residents who have received calls claiming to be from the City of Olympia Utilities Department. The calls include a pre-recorded phone-tree and hold music similar to the City’s actual phone system. The message claims that the resident’s water is about to be shut off and transfers to a live operator to make a payment.
If you receive a call like this DO NOT pay the caller - call 360.753.8340 during normal business hours to confirm your billing details.
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Contacting Utility Billing at 360.753.8340 Option 0
| Call us About |
How to contact US |
- Starting or stopping service.
- Questions about your bill
- Schedule an additional garbage pick-up
- Questions about water usage
- Temporary water shut-off requests
- Leaking water meters or water leak
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- Call 360.753.8340 (select "0" for a customer service representative)
- Physical Address: 601 4th Ave E, Olympia
- Hours: Monday - Friday from 8:00 a.m. to 5:00 p.m. (except City recognized holidays)
- Mailing Address: PO Box 7966, Olympia, WA 98507-7966
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Contact Public Works Dispatch at 360.753.8333 Option 0
| Call Us About |
How to contact Us |
- Reporting backed up sewer line
- Clogged storm drains
- Dirty water concerns
- Flooding streets
- High and low water pressure
- Missing storm drains and man-holes covers
- Rat in the sewer
- Report spills
- Step alarm going off
- Water main breaks
- Illegal dumping
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- Call 360.753.8333 (select "0" for the dispatcher)
- Submit a request online
- Email publicworks@ci.olympia.wa.us
- Hours: Monday - Friday from 8:00 a.m. to 5:00 p.m. (except City recognized holidays).
- After-hours emergencies call 360.753.8333
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