OlyConnects - Citizen Service Request

  • Complete the form below to submit your non-emergency service request. The more detailed information you provide, the better we will be able to assist you. View our Privacy Notice.
  • Please be advised that this request is for non-emergency issues or services only. Should you require immediate public safety assistance, please dial 911. For after-hours utility emergencies, call 360.753.8333.
  • Our regular business hours are 8:00 AM to 5:00 PM, Monday through Friday. Service requests submitted after hours will be reviewed the next business day. Service requests submitted Friday evening, during the weekend, or on a City recognized holiday, will be reviewed on the next business day. 
  • The City has many other Online Services and a self-help knowledgebase to assist you, be sure to check them out.
  • OlyConnects is also available as a mobile application that includes links to the City's website, news, calendar and social media.