Parking Citations Online Frequently Asked Questions
General Payment Information
What information do I need to pay online?
Which credit cards are accepted?
We accept Visa, MasterCard and Discover.
Can I pay for multiple tickets in one transaction?
Yes, you may pay for multiple tickets in one transaction. To do this all of the tickets must have been received on the same vehicle. Once you begin paying a ticket, all tickets that are less than 60 days overdue will appear. Remember if you have multiple vehicles with tickets, each vehicle will require a separate transaction.
Can I get a receipt?
Yes, after you have paid you will have the option to print a receipt. Please select print prior to leaving the site. After you have quit the session you can NOT come back and print a receipt.
Is there a fee to pay online?
No, the City does not charge a fee to pay online.
What security and privacy is used when I make a payment?
- Your security is important to us. When paying a citation online, your transaction is protected by Secure Sockets Layer (SSL) encryption technology. Our payment gateway, Elavon, who processes the credit card portion of your transaction , complies with Payment Card Industry (PCI) Data Security Standards.
- The City of Olympia does not have access to your credit card information. We can access your personal data (name, address, phone number and email address), HOWEVER the City does not use this information except as it relates to the transaction you authorize (i.e. to notify you if there is a problem with your transaction). Please review our Web Privacy and Security Notice for complete details.
My ticket is 60-days past due can I pay online?
No. Once your ticket is 60-days or more overdue you can no longer pay online. If you have tickets that have been sent to a collections agency, you must contact the agency directly to arrange for payment of the ticket. You may contact the agency directly at (360) 754-6333 or 1-800-584-8908.
What if today is the 30th day, will I avoid the late fee?
The system automatically calculates late fees. Therefore, if you pay before the late fee is calculated and your transaction is successful, you do not have to pay the late fee. If you do not pay before the system calculates the fee, it will be added to your account.
What if today is the 60th day; will I still be sent to collections?
If your ticket is available to pay online, and your transaction is successful, you will NOT be sent to collections.
How soon does my account get credited?
You receive a credit immediately for your parking citation. If you exited the program and came back in you would NOT see the citation listed as the system shows it as paid.
What if I still have questions for Parking Services?
Contact the our Parking Services office.