Compliments and Complaints

Message from Olympia City Manager Steve Hall

City of Olympia employees take pride in their work and in serving you. Our motto, SPIRIT - Service, Pride, Integrity, Results, Innovation, and Team - reflects our commitment to quality services and continuous improvement.

I welcome your suggestions about ways to improve, compliments on a job well done, and complaints about service delivery that did not meet your expectations. All suggestions and complaints are taken seriously. Compliments let me know that our service to you was valued.  Complaints help me understand where we need to improve.

If sending an e-mail, please provide as much information as possible about the situation, such as:

• employee and department name
• date, location, and details of the service or incident
• a statement of your expectations for follow-up.

While optional, your name and a contact phone number or e-mail address will be very helpful in our ability to follow up, particularly regarding serious complaints.

To file a comment, compliment or complaint about our service, please send an e-mail to me, or download and use the City's comment form . My mailing address is:

Olympia City Manager Steve Hall
P. O. Box 1967
Olympia, WA 98507-1967

Thank you for taking the time to comment.